Is Help Scout safe?
Review Help Scout security risks.

Nudge Security provides security profiles for thousands of SaaS apps, including Help Scout. This public profile has the basics you’ll need for a vendor risk assessment. For more details on Help Scout, including breach history, start a free trial of Nudge Security.
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Security ProfilesCustomer ManagementHelp Scout
Help Scout Security Profile

CATEGORY

Customer Management

Organization Details

What is

Help Scout

?

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

HEADQUARTERS

HOSTING

HOSTING LOCATION

Who's Using Help Scout in your org?

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Security Program

SECURITY CERTIFICATIONS

SOC2 Compliance
PCI Compliant
HIPAA Compliant
SOC2 Compliance
SOC 2 Compliant
GDPR Compliant
ISO 27001 Compliant
FedRamp Compliant
CSA Star Level 1
Compliant

SECURITY PAGE

SECURITY PORTAL

BUG BOUNTY

VULNERABILITY DISCLOSURE

TERMS OF SERVICE

https://helpscout.com/company/legal/terms-of-service/

SUBDOMAINS

  • intheworks.helpscout.com
  • style.helpscout.com
  • beacon-labs.helpscout.com
  • hso.helpscout.com
  • status.helpscout.com
  • docs.helpscout.com
  • hsds.helpscout.com
  • hello.helpscout.com
  • email.helpscout.com
  • staging.helpscout.com
  • preview.helpscout.com
Help Scout breach history
Has Help Scout experienced a recent breach? Start a free trial of Nudge Security for a full breach history and other security program details.
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Authentication

AUTHENTICATION / SSO

Supported Okta Features
Login with Google support
Login with Microsoft support
Supports SSO
Two-factor authentication via SMS
Two-factor authentication via E-mail
Two-factor authentication via Hardware
Two-factor authentication via Software
Two-factor authentication via TOTP
Two-factor authentication via U2F

oauth details

  • 545145119934-6fkm17aegnnb8u01557sqvsujimbgj47.apps.googleusercontent.com - Help Scout
  • E-mail: help@helpscout.com
  • Terms of Service: https://lh3.googleusercontent.com/z-UlWrbFedUzAt-8p1MZBOPH9dtsXPKj-co1HIQjNI20gwX9l9ss6EDvLA9f-XDBXBmg
  • Privacy Policy: https://www.helpscout.net/company/terms-of-service/
Help Scout OAuth Grants
Is Help Scout connected to your other business apps? Start a free trial of Nudge Security to see all app-to-app OAuth grants.
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Supply Chain

Apps in Help Scout's supply chain
  • Vercel
  • Netlify
  • HubSpot
  • Outreach.io
  • Pages
  • Help Scout
  • Statuspage
  • Webflow
  • GitHub
  • Mailchimp
  • Google Workspace
  • Google Analytics
  • Detectify
  • Mixpanel
  • Clearbit
  • Google Tag Manager
  • Heap
  • Gatsby
Help Scout supply chain breach history
Has Help Scout experienced a recent supply chain breach? Start a free trial of Nudge Security for a full breach history and other security program details.
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